Getting Started
Your service provider creates your tenant and adds your first admin. From there, you invite your team, register vehicles, and dispatch the first trip.
Help
How can we help?
Search the knowledge base, browse by topic, learn how Jics works, or contact your service provider.
⌘ K
Browse by topic
Where would you like to start?
How it works
Five stages, end to end.
A trip on Jics moves through five stages — from dispatch to a satellite-view replay of the completed run.
- 01
Dispatch
An admin or fleet manager creates a trip, assigns a vehicle and operator, and sends the customer their tracking link.
- 02
On the road
The vehicle reports position continuously. The dashboard shows live status; the operator sees their next stop in the mobile app.
- 03
Zones & alerts
Geofences and corridors raise live alerts on entry, exit, dwell or deviation — to the role that needs to know.
- 04
Delivery
At the door, the customer scans a one-time QR code on the operator's app. The handover is recorded against the trip.
- 05
Review
Once the trip ends, replay it on a satellite map with the event timeline alongside — useful for review, audit or training.
By topic
Detailed guides.
Each topic below covers the most common questions. Article drafts will be linked from each row as the knowledge base is published.
Operator Dashboard
The operator dashboard is the control surface for admins, fleet managers and security managers. KPIs sit on top, intelligence feed and live traffic underneath.
Operator App
The operator app runs on your operator's phone. It shows the current trip, the next stop, and any pending action — and reports position back to the dashboard.
Delivery Verification
Each handover is verified with a one-time QR code. The customer scans it at the door — no codes typed, no guesswork. The trip records who confirmed.
Geofences & Alerts
Define zones and corridors that matter to your operation. Jics raises live alerts on entry, exit, dwell or route deviation — routed to the role that needs to know.
Trips & Replay
Plan a trip, dispatch it, and once it's complete, replay the whole thing on a satellite map alongside its event timeline.
Roles & Permissions
Jics has roles for admins, fleet managers, security managers, operators and customers. Each role sees only what is relevant — nothing more.
Billing
Billing is handled by your service provider. Invoices, plan changes and payment methods all run through them.
Troubleshooting
Most issues fall into a handful of categories. Start with these before reaching out — many resolve in under a minute.
Frequently asked
Common questions.
From the dashboard, an admin or fleet manager can add a vehicle from the Fleet section — provide the registration, type and home depot, then assign operators. The vehicle becomes available for trip dispatch immediately.
When a trip reaches its delivery point, the customer scans a one-time QR code presented by the operator. Once scanned, the handover is recorded against the trip and visible to admins and fleet managers. No codes are typed — the scan is the confirmation.
When a trip is dispatched, the customer is sent a tracking link by your team. The link shows the live position of the vehicle and, at handover, the QR code the operator will scan.
Yes. Admins can draw zones and corridors that matter to your operation. Each geofence raises live alerts on entry, exit, dwell or deviation — routed to the role that needs to know.
Jics has roles for admins, fleet managers, security managers, operators and customers. Admins see everything in their tenant; fleet managers see live operations; security sees corridors and alerts; operators see their next stop in the mobile app; customers see only their own delivery.
Open the trip from the Trips section and choose Replay. The route, stops and event timeline play back on a satellite map — useful for review, audit or training.
Admins manage users from the Settings or Operators section, depending on your role. Each tenant stays isolated by design — users in one tenant cannot see vehicles, trips or customers in another.
The operator app keeps a buffer of pings and events while offline and uploads them as soon as connectivity returns. The trip stays accurate; the dashboard simply shows the last known position until the operator reconnects.
The status pill on the Help page links to the live operational status. If something is degraded — maps, push, dispatch — it will be flagged there before you have to ask.
Your service provider is your first point of contact for account questions, access changes and live support. Use the Contact support button on the Help page to reach them.