Terms and Conditions.

Jics is a fleet tracking and logistics platform operated by Plaman Engineering Limited, a company registered in the Federal Republic of Nigeria ("Jics", "we", "us", "our"). It is made up of the website at jicsmotion.com, the web dashboard, the Jics operator app for drivers and field staff, tracking and delivery-confirmation links sent to recipients, and the tracker devices and integrations that feed them (together, the "Service").

These Terms and Conditions (the "Terms") apply to everyone who uses the Service:

• Customers — the company or organisation that opens an account, chooses a plan and pays for the Service.
• Users — the people a Customer allows to use the Service under its account, such as administrators, fleet managers, security managers and operators (drivers).
• Recipients — people who open a tracking or delivery-confirmation link that a Customer has shared with them.

By creating an account, accepting an order, signing in, installing the operator app or opening a tracking link, you agree to these Terms. If you are accepting on behalf of a company, you confirm that you are authorised to bind it. If you do not agree, do not use the Service.

Where a Customer has signed a separate written agreement with us, that agreement takes priority over these Terms if the two conflict.

• Customer Data means everything a Customer and its Users put into the Service or that the Service records for them: vehicle and driver details, positions and movement history, trips, deliveries, photos, signatures, alerts, customers and contacts.
• Operator means a driver or field worker who uses the operator app under a Customer's account.
• Plan means the subscription package, fleet size and billing period chosen by the Customer on the pricing page, in an order form or in writing with us.
• Tracker means a hardware GPS device, a phone running the operator app, or any other approved device that reports a vehicle's position to the Service.
• Privacy Notice means our privacy notice published at jicsmotion.com/privacy, and Acceptable Use Policy means the policy published at jicsmotion.com/acceptable-use. Both form part of these Terms.

The Customer must give accurate company and contact details and keep them up to date. Each User must be at least 18 years old and must use their own login. Login details, PINs and QR sign-in codes must be kept private and must not be shared.

The Customer decides which of its Users get which role and is responsible for everything done under its account, whether or not it authorised the action. Tell us straight away at info@plamanengineering.com if you believe an account has been used without permission.

Each Customer's data is kept separate from every other Customer's. Users must not try to view, change or interfere with data that belongs to another Customer.

The Service records where vehicles are and how they move. When a Tracker is active it reports position, speed, direction, ignition state and similar readings whether or not a trip has been allocated, so that the Customer has a complete record of what each vehicle and Operator is doing. The operator app may keep running in the background, show a persistent notification and use mobile data and battery to do this.

Because this involves information about people, the Customer must:

• have a lawful basis for tracking its Operators and vehicles and comply with the Nigeria Data Protection Act 2023 and any other law that applies to it;
• clearly inform every Operator, before tracking begins, that the vehicle and the operator app record location and movement, when this happens and why;
• never use the Service to track a person secretly, to track a vehicle it does not own or control, or to track anyone outside a legitimate work purpose.

Operators must not disable, remove, tamper with or interfere with a Tracker or the operator app while they are responsible for a vehicle, except as the Customer allows. The Customer is responsible for how its Operators use the app.

Position data depends on GPS satellites, mobile networks, the phone or device in use and the settings chosen by the Operator. It can be delayed, inaccurate or missing, and it must not be relied on as the only evidence in any decision that affects a person's safety, employment or liberty.

Hardware Trackers may be bought from us, from a third party or supplied by the Customer. Unless we say otherwise in writing, the Customer owns and is responsible for its Trackers, their installation by suitably skilled people, their SIM cards and data charges, and their physical condition.

We support the device models listed in our documentation and connect them to the Service on the Customer's behalf. We are not responsible for faults in the hardware itself, for the coverage or performance of mobile networks, or for Trackers that have been modified, damaged or installed incorrectly. Any manufacturer's warranty is passed on to the Customer where we are able to do so.

Customers may share tracking links and delivery-confirmation links with their own customers and contacts. Anyone who has the link can see what it shows, so the Customer must share links only with the people who should see them and must not share links in bulk or with the public.

When a Recipient confirms a delivery, the Service records the confirmation together with any photo, signature, location and time supplied, and keeps them as evidence for the Customer. Recipients do not need an account. By using a link, a Recipient agrees to these Terms and to the Privacy Notice.

Links stop working when the trip or delivery they relate to is completed, cancelled or expires.

Customer Data belongs to the Customer. The Customer gives us permission to store, copy, process and transmit it only as needed to provide, secure and improve the Service and to comply with the law. We act on the Customer's instructions as its data processor; the Customer is the data controller for the personal information of its Users and Recipients.

We protect Customer Data with industry-standard measures, keep each Customer's data separate, and describe what we collect and why in the Privacy Notice. Where a Customer needs a data processing agreement, our Data Processing Addendum at jicsmotion.com/data-processing applies.

We may use information about how the Service is used, in a form that does not identify any Customer or person, to run and improve the Service.

The Customer can export its Customer Data from the dashboard at any time during the subscription and for 30 days after it ends. After that period we may delete it, unless the law requires us to keep it longer.

Fees are set by the Plan chosen by the Customer and are shown in Nigerian Naira unless we state otherwise. Fees are payable in advance for each billing period through the payment methods offered in the dashboard (including card payments processed by Paystack or Flutterwave) or by bank transfer where we agree to it.

Subscriptions renew automatically at the end of each billing period unless the Customer cancels before the renewal date from the billing page or in writing. Fees do not include VAT or other taxes, which are added where they apply. Fees already paid are not refundable, except where the law requires a refund or we have agreed to one in writing.

If a payment fails or is overdue we will remind the Customer. If it remains unpaid, we may limit the dashboard to billing and account pages and, after further notice, suspend the account until payment is made. Vehicle positions continue to be recorded during a limitation so that no history is lost, but we may stop recording if the account stays unpaid for an extended period.

We may change our prices. Changes take effect from the Customer's next renewal after at least 30 days' notice. Free trials, discounts and promotions are subject to any additional conditions we state when we offer them.

The Customer and its Users must use the Service lawfully and in line with the Acceptable Use Policy. In particular, nobody may:

• use the Service to harass, stalk or unlawfully monitor any person;
• upload material that is unlawful, infringing, offensive or harmful, or that contains malicious code;
• probe, scan, overload or disrupt the Service, or try to get around its security or the limits of a Plan;
• copy, resell, rent or offer the Service to others outside the Customer's own organisation without our written agreement;
• reverse engineer the Service or the operator app, except where the law allows this despite these Terms;
• use the Service to send unsolicited messages.

We aim to keep the dashboard, operator app and tracking links available at all times, but we cannot promise that the Service will be uninterrupted or free of errors. Planned maintenance is carried out, where possible, outside normal business hours and announced in advance. The Service depends on things outside our control, including mobile networks, GPS, map providers, payment processors, app stores and hosting providers.

Support is provided by email at info@plamanengineering.com and through any support channels shown in the dashboard. We may add, change or remove features over time. We will not remove a core feature that a Customer has paid for during a paid term without reasonable notice.

The operator app is distributed through the Google Play Store and the Apple App Store, and their terms also apply to your use of the app. Apple and Google are not responsible for the app or for supporting it.

The Service, the Jics name and logo, the software, designs, documentation and everything else we provide are owned by Plaman Engineering Limited or its licensors and are protected by copyright, trade mark and other laws. We give the Customer a limited, non-exclusive, non-transferable right to use the Service during the subscription for its own internal business purposes.

If you send us suggestions or feedback, we may use them without any obligation to you.

Each party will keep the other's confidential information private, use it only for the purposes of these Terms and protect it with at least the care it uses for its own confidential information. This does not apply to information that is public, already known, independently developed or that must be disclosed by law, in which case the party disclosing it will, where permitted, give the other notice first.

We warrant that the Service will perform materially as described in our documentation and that we will provide it with reasonable skill and care. Apart from this, and to the fullest extent the law allows, the Service is provided "as is" and we make no other promises, express or implied, including about fitness for a particular purpose or uninterrupted availability.

The Service, including panic alerts, geo-fence alerts and off-trip alerts, is a management tool. It is not a safety, security or emergency service and must not be relied on as one. In an emergency, contact the relevant emergency services directly.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

Subject to that, neither party is liable to the other for any indirect or consequential loss, loss of profit, revenue, business, goodwill or data, or for losses arising from theft, accident, delay or damage involving a vehicle, its contents or its occupants, even if such losses were foreseeable.

Subject to that, our total liability to a Customer for everything arising under or in connection with these Terms in any twelve-month period will not exceed the fees that Customer paid us for the Service in that period.

The Customer will compensate us for any claims, losses and costs (including reasonable legal fees) arising from its Customer Data, from its or its Users' use of the Service in breach of these Terms or the law, or from its failure to inform or obtain the necessary consent from the people it tracks.

We will defend the Customer against any third-party claim that the Service, as provided by us, infringes that third party's intellectual property rights, and will pay any damages finally awarded, provided the Customer tells us promptly and lets us control the defence.

The Customer may end its subscription at any time with effect from the end of the current billing period. We may suspend or end access immediately if the Customer or a User seriously or repeatedly breaches these Terms, if fees remain unpaid after notice, if the account creates a security or legal risk, or if we are required to by law. Where reasonable, we will give notice and a chance to put things right before suspending.

When the subscription ends, access to the dashboard and operator app stops, tracking links stop working, and the Customer may export its Customer Data for 30 days as described in section 7. Sections that by their nature should continue, including sections 7, 11 to 15 and 18, remain in force.

We may update these Terms from time to time, for example when we add features or when the law changes. We will publish the updated Terms at jicsmotion.com/terms with a new "last updated" date, and for material changes we will give Customers at least 30 days' notice by email or in the dashboard. Continued use of the Service after the change takes effect means you accept the updated Terms. If you do not accept them, you may end your subscription before they take effect.

These Terms are governed by the laws of the Federal Republic of Nigeria.

If a dispute arises, the parties will first try in good faith to resolve it by discussion between senior representatives within 30 days of one party notifying the other in writing. If that fails, the dispute will be finally settled by arbitration under the Arbitration and Mediation Act 2023 before a single arbitrator, seated in Lagos, Nigeria, and conducted in English. Either party may still apply to a court for urgent protective relief, such as an injunction.

Nothing in this section removes any rights a consumer has under applicable consumer protection law.

• These Terms, the Privacy Notice, the Acceptable Use Policy, the Data Processing Addendum and any order form make up the whole agreement between the Customer and us about the Service.
• Neither party is responsible for failing to perform because of events outside its reasonable control, such as network outages, strikes, natural disasters or government action, except that this does not excuse payment of fees due.
• The Customer may not transfer these Terms without our written consent. We may transfer them to a successor of our business on notice.
• Notices to us must be sent to info@plamanengineering.com. Notices to the Customer may be sent to the email address on its account or shown in the dashboard.
• If any part of these Terms is found to be unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it.
• Nothing in these Terms creates a partnership, agency or employment relationship between the parties.

Questions about these Terms can be sent to Plaman Engineering Limited at info@plamanengineering.com.