Terms of Service.

These Terms of Service (the "Terms") form a binding agreement between Plaman Engineering Limited ("Jics", "we", "us") and the legal entity identified on the applicable order form or invoice (the "Customer", "you"). By accepting an order form, signing in to the platform, or otherwise using the service, the Customer accepts these Terms.

Where the Customer's service provider has signed an enterprise master agreement with us, that agreement controls in the event of a conflict.

Jics is a multi-tenant fleet logistics platform providing real-time vehicle tracking, trip management, delivery verification, geofencing and live alerts on a role-aware operator surface, together with an operator mobile application and a customer-facing tracking link.

We may improve, change or remove features over time. We will not materially reduce the core functionality you have paid for during a paid term without notice.

The platform supports multiple roles per tenant — administrator, fleet manager, security manager, operator and customer. Each role only sees what is relevant to that role. The Customer is responsible for assigning roles correctly and for the activities of users under its tenant.

3.1 Authentication

Users sign in with email and password. The dashboard is staff-only; operators sign in from the mobile application; customers do not sign in to the dashboard and instead receive tracking links by their service provider.

3.2 Tenant isolation

Each tenant's data is logically isolated. Users in one tenant cannot see vehicles, trips, customers, alerts or telemetry belonging to another tenant.

Use of the platform is subject to our Acceptable Use Policy. The Customer must not, and must not permit any user to: (a) use the platform unlawfully or to track individuals without authority; (b) interfere with the integrity or performance of the service; (c) attempt to access accounts, vehicles or data outside its tenant; or (d) use the service to send unsolicited communications.

The Customer retains ownership of all data submitted to or generated by the platform on its behalf, including operator data, vehicle telemetry, trip records and customer delivery confirmations. We process this data on the Customer's instructions under the Data Processing Addendum, in accordance with our Privacy Notice.

The Customer grants us a limited licence to host, copy and transmit Customer data solely as needed to provide the service.

Fees, plan, fleet size and billing cycle are set out in the order form or service agreement with your service provider. Unless otherwise stated, fees are payable in advance and are non-refundable. Late payments may incur interest at the lesser of 1.5% per month or the maximum allowed by law.

We target high availability for the dashboard, operator application and customer tracking endpoints, excluding scheduled maintenance, third-party outages, and force majeure. Where a written service level agreement is in place, that SLA controls.

These Terms apply for the term set out in the order form and any renewal terms. Either party may terminate for material uncured breach with 30 days' notice. Upon termination we will, on request, return or delete Customer data in line with the Data Processing Addendum.

We may suspend access where there is a material risk to the platform, where fees are overdue, or where use breaches the Acceptable Use Policy. Where reasonable, we will give notice and an opportunity to cure before suspending.

Jics, the Jics name, the Jics logo, and the platform itself are the intellectual property of Plaman Engineering Limited. Customer data is the intellectual property of the Customer.

We warrant that the service will perform materially in accordance with the documentation. To the maximum extent permitted by law, all other warranties — express or implied — are disclaimed, including warranties of merchantability and fitness for a particular purpose.

Subject to applicable law, neither party will be liable for indirect, incidental, consequential, special or punitive damages. Our total aggregate liability under these Terms shall not exceed the fees paid by the Customer in the twelve months preceding the claim.

The Customer will indemnify us against third-party claims arising from its Customer data, its use of the service in breach of these Terms, or its violation of applicable law. We will indemnify the Customer against third-party claims that the service, as provided by us, infringes a third party's intellectual property rights.

These Terms are governed by the laws of the jurisdiction stated in the order form, without regard to its conflicts of law principles. Disputes will be resolved in the courts of that jurisdiction.

We may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice. Continued use after the effective date constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to info@plamanengineering.com.